Customers may request a return for eligible online purchases within 30 days from the date the order is delivered. All returns are subject to the applicable eligibility requirements, product-specific exclusions, return deadlines, condition standards, and other terms described in this policy. Customers should review these requirements before beginning the return process, as certain merchandise, transaction types, and shipping destinations may not qualify for a standard return.
Purchases made at physical retail stores are handled separately from purchases placed through the online store. Merchandise purchased in person should generally be returned to the original store where the transaction was completed and cannot normally be submitted through the online return system. For online purchases, customers should use the return process associated with the relevant order and account.
To start a qualifying online return, customers should log in to the account used when placing the order and locate the applicable transaction in the order history. Once the order has been selected, customers can use the available return option and follow the instructions provided during the process. If a prepaid return label is supplied, the merchandise should be packaged appropriately and taken to an authorized UPS drop-off location without unnecessary delay.
The original shipping fee charged when the order was placed is generally not refundable. Customers are also normally responsible for the cost of returning merchandise unless applicable law requires reimbursement or the specific return terms state otherwise.
After the returned package reaches the designated processing facility, the merchandise will be examined to determine whether it satisfies the applicable return requirements. Refund processing generally begins after the returned products have been received and evaluated. Customers should generally allow around one to two weeks for the return to be reviewed and processed. After a refund has been issued, the financial institution or payment provider may require additional time before the funds appear in the original payment account.
Customers should pay close attention to any deadline associated with an approved return. If merchandise is not shipped back within the required period and reaches the return process more than 30 days after the return label was issued, a restocking deduction of up to 20 percent of the eligible refund amount may apply. Returning the package promptly after receiving the return instructions can help avoid such deductions.
Clothing must generally be returned in new, unused, and resalable condition. Apparel should not have been worn, washed, altered, damaged, or otherwise used. Original tags and labels should remain attached and intact where required. Garments showing signs of use or missing required identifying materials may not qualify for a refund.
For merchandise other than apparel, products should remain unused and, where applicable, unopened and sealed in their original packaging. Customers who are considering a return should avoid using, assembling, modifying, or altering an item before deciding whether to keep it. Boxes, protective materials, inserts, accessories, labels, manuals, and other components supplied with the product should be retained whenever possible, as missing materials may affect eligibility.
Some merchandise is excluded from the standard return program. Items identified as final sale are generally not eligible for return unless a different result is required by applicable law. Limited-edition, exclusive, personalized, customized, or otherwise specially designated products may also have separate restrictions. Customers should review the product information and applicable purchase terms before completing checkout, particularly when an item has been identified as subject to special return conditions.
Orders involving bulk quantities are not included in the standard return program. A bulk purchase generally refers to an order containing six or more units of the same product. The restriction may also apply when the applicable quantity is reached through several related transactions or when purchasing activity otherwise indicates a bulk-order arrangement.
Digital Pop! redemptions generally become non-returnable once the redemption process has been completed. These transactions cannot ordinarily be submitted through the standard online return system. Nothing in this restriction is intended to remove a warranty, statutory consumer protection, or other legal entitlement that cannot be excluded under applicable law.
Personalized Pop! Yourself products are generally considered final after an order has been completed. Since these products are created or configured using selections provided by the customer, they are not ordinarily eligible for standard returns or exchanges. Customers should carefully review all personalization choices, specifications, and selections before submitting the order.
International orders shipped to Canada or Mexico are generally treated as final sale under this policy and are not ordinarily eligible for return or exchange. This restriction does not affect consumer protection rights, warranties, or other remedies that applicable law requires to remain available.
Before sending merchandise back, customers should confirm that the item satisfies all applicable return conditions. Apparel should remain unworn and unwashed with its required original tags attached. Other merchandise should remain unused and include the original packaging and components required for the return. Where relevant, accessories, inserts, labels, manuals, protective materials, and other items included with the original purchase should be returned with the product.
Submitting a return request does not by itself guarantee that a refund will be issued. Once the merchandise arrives at the designated facility, it will be inspected to determine whether it meets the relevant eligibility standards. Products that do not satisfy the required conditions may be refused for return or may receive a different resolution based on the condition of the merchandise and the circumstances of the transaction.
When a return is approved, the refund is generally sent back to the original payment method used for the purchase. Original shipping charges are normally excluded unless applicable law or the relevant return terms require otherwise. The return review period begins once the merchandise reaches the designated processing facility, while the time required for the refunded amount to become available is determined in part by the bank, card issuer, payment provider, or other financial institution.
Customers should retain their order confirmation, return authorization or instructions, shipping receipt, tracking information, and other relevant records until the return has been fully processed and the refund has been received. Tracking information can be particularly useful if it becomes necessary to confirm when a return was handed to the carrier or delivered to the processing facility.
Merchandise that becomes damaged, altered, worn, or otherwise changed as a result of customer use after delivery may no longer satisfy the standard return requirements. Customers are encouraged to inspect their purchases soon after delivery and determine whether they intend to keep the items before removing tags, opening sealed packaging, assembling products, or using them.
Return eligibility can also vary according to the particular product, order, destination, and circumstances of the transaction. When special return information is provided with an individual order or product listing, customers should review those terms carefully because they may contain requirements that differ from the general return process.
For assistance with return eligibility, return deadlines, shipping instructions, refund timing, or the status of an existing return, customers may contact loungeflyretailer@gmail.com. Providing the order number along with relevant purchase information can help customer support locate the transaction, review the applicable requirements, and provide information regarding the available return process.